PRIVACY POLICY

1. Introduction and General Terms

Alert5 is committed to protecting you and your family's personal information when you are using Alert5 services. We want our services to be safe and enjoyable environments for our audience. This Privacy Policy relates to our use of any personal information you provide to us through the alert5.co.uk website.

In order to provide you with the full range of Alert5 services, we are sometimes required to collect information about you.

This privacy policy explains the following:

  • what information Alert5 may collect about you;
  • how Alert5 will use information we collect about you;
  • when Alert5 may use your details to contact you;
  • whether Alert5 will disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;
  • the use of cookies on the Alert5 website.

As set out above, Alert5 is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the "data protection laws").

The websites contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

2. What information will Alert5 collect about me?

When you register for Alert5 services using our online registration service or if you ask for further information such as newsletters, we may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number or date of birth. By entering your details in the fields requested, you enable Alert5 to provide you with the services you select.

Alert5 also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.

3. How will Alert5 use the information they collect about me?

Alert5 will use your personal information for a number of purposes including the following:

  • for "service administration purposes", which means that Alert5 may contact you for reasons related to the service you have signed up for (e.g. to provide you with password reminders);
  • to contact you about a submission you have made to the website.
  • IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use;
4. When will Alert5 contact me?

Alert5 may contact you:
  • in relation to the functioning of any service you have signed up for in order to ensure that Alert5 can deliver the services to you;
  • where you have opted to receive further correspondence;
  • to invite you to participate in surveys about the Alert5 services (participation is always voluntary);
5. Will I be contacted for marketing purposes?

Alert5 may contact you via email for marketing purposes, or promote new services to you. However, you can opt out from receiving any marketing emails from Alert5.

6. Will Alert5 share my personal information with anyone else?

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your information within Alert5. However, sometimes Alert5 uses third parties to process your information. Alert5 will require these third parties to comply strictly with its instructions and Alert5 will require that they do not use your personal information for their own business purposes.

7. What if I am a user aged 16 or under?

If you are aged 16 or under, you will need to ask your parent/guardian to register and set the system up in their name. Users under the age of 18 may not register for this service.

8. How long will Alert5 keep my personal information?

We will hold your personal information on our systems for as long as is necessary for the relevant service, or as long as is set out in any relevant service you have registered to with Alert5. In the case that you wish to cancel your registration as an Alert5 customer, once an account is deleted a red flag goes on the database and, while people cannot use the personal information, it stays on the system for a period of one year for administration purposes before being deleted automatically.

9. Cookies Policy -Information Alert5 collects from you

a. What is a cookie?

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. Each website can send its own cookie to your browser if your browser's preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track online traffic flows.

Cookies record information about your online preferences and allow us to tailor the websites to your interests. Users have the opportunity to set their devices to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time. The last of these means that certain personalised services cannot then be provided to that user and accordingly you may not be able to take full advantage of all of the bbc.co.uk features. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

During the course of any visit to alert5.co.uk, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things like find out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking to see, and finding, the cookie left there on the last visit.

b. How does Alert5 use cookies?

Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience.

For further information on our Privacy Policy, please email us at info@alert5.co.uk